Privacy Policy

Introduction

Last updated: January 2026

dhk99 is committed to protecting the privacy and security of every player who joins our platform. This Privacy Policy explains in detail what personal data we collect, why we collect it, how it is stored, and the choices you have in relation to your data. We operate in accordance with recognized data protection standards and aim to be fully transparent about our data practices.

We serve players primarily in Bangladesh and are aware of the trust our users place in us when they register, deposit, and play on dhk99. Protecting that trust is a core responsibility. Whether you are depositing via bKash, enjoying live casino games, or placing a bet on a BPL match, your personal information is handled with the same level of care and diligence.

Information We Collect

dhk99 collects personal information through two primary channels: information you provide directly, and information collected automatically when you use our platform.

Information You Provide

• Full name, date of birth, and contact details including email address and phone number
• Residential address, city (e.g., Dhaka, Chittagong, Sylhet, Khulna), and country
• Payment method details, including mobile banking identifiers for bKash, Nagad, Rocket, and Upay accounts
• Identity verification documents (e.g., National ID, passport) submitted during the KYC process
• Correspondence and communications submitted through support channels

Information Collected Automatically

• IP address, browser type, operating system, and device identifiers
• Session data including login timestamps, pages visited, games played, and betting activity
• Geolocation data to the city or region level (used to confirm Bangladesh residency and comply with applicable rules)
• Cookie data and similar tracking technologies — see our Cookies section below for more detail

How We Use Your Information

The personal data dhk99 collects is used exclusively for the following legitimate purposes:

• Account registration, verification, and ongoing account management for registered players
• Processing deposits and withdrawals through local payment methods including bKash, Nagad, Rocket, Upay, and bank transfers
• Delivering customer support, responding to queries, and resolving account disputes
• Sending transactional notifications such as deposit confirmations, withdrawal updates, and security alerts (with your consent, also promotional offers)
• Fraud prevention, anti-money-laundering compliance, and responsible gaming monitoring
• Improving platform performance, personalising game recommendations, and analysing usage trends to enhance the dhk99 experience

We will not use your data for any purpose beyond what is described in this Privacy Policy without first obtaining your explicit consent.

Sharing of Your Information

dhk99 does not sell, rent, or trade your personal information. We may share data only in the limited circumstances described below:

Permitted Sharing Scenarios

• Payment processors and banking partners (including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, Visa, and Mastercard) — only the minimum data required to complete financial transactions
• Game platform and software providers (e.g., Pragmatic Play, Evolution Gaming) — limited to session and game performance data required to deliver the gaming service
• Regulatory authorities, law enforcement, or courts when dhk99 is legally obligated to disclose information — disclosures are made only to the extent required by applicable law

Any third party that processes data on our behalf is bound by strict contractual confidentiality obligations and is not permitted to use your data for their own commercial purposes.

Payment Data and Platform Security

dhk99 takes the security of financial and personal data extremely seriously. We apply multiple layers of protection to all data stored and transmitted through our platform, recognising that our players in cities like Dhaka, Rajshahi, and Barisal rely on us for safe, uninterrupted gaming.

Our security practices include, but are not limited to:

• 256-bit SSL (Secure Socket Layer) encryption for all data in transit between your device and dhk99 servers
• Encrypted storage of sensitive data including payment references and identity documents
• Access controls ensuring that only authorised personnel can view personal information, on a strict need-to-know basis
• Regular security audits and vulnerability assessments to identify and remediate risks before they affect players

While no online platform can guarantee absolute security, dhk99 continuously invests in infrastructure and processes to keep your data as safe as possible. If you suspect any unauthorised access to your account, contact our support team immediately at [email protected].

Our Use of Cookies

dhk99 uses cookies and similar technologies (such as local storage and session tokens) to operate the platform, remember your preferences, and analyse how our services are used. Cookies are small text files placed on your device when you access our website.

• Essential cookies — required for core site functionality such as account sessions, login state, and security tokens; these cannot be disabled without breaking core features
• Analytical cookies — help us understand aggregate usage patterns (e.g., which games are most popular, how long sessions last) so we can improve the platform for Bangladeshi players
• Preference cookies — store your language settings, currency display preferences, and notification choices so they persist across visits

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the performance and features available to you on dhk99.

Data Retention

dhk99 retains your personal data only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy. For active accounts, data is retained for the duration of the account relationship and for a reasonable period thereafter as required for legal, compliance, and dispute-resolution purposes.

When data is no longer required, we securely delete or anonymise it using methods designed to prevent unauthorised recovery. If you close your account and wish to request earlier deletion of your data, you may do so by contacting [email protected], subject to any overriding legal obligations we may have to retain certain records.

Your Data Rights

As a user of dhk99, you have the following rights in relation to your personal data:

• Right of access — you may request a copy of the personal data dhk99 holds about you at any time
• Right of rectification — if any of your personal data is inaccurate or incomplete, you may ask us to correct it
• Right of erasure — subject to applicable legal retention requirements, you may request the deletion of your personal data
• Right to object — you may object to processing of your data for marketing or profiling purposes at any time
• Right of data portability — you may request a structured, machine-readable copy of the data you have provided to dhk99

To exercise any of these rights, please contact our privacy team at [email protected]. We will respond to all legitimate requests within a reasonable timeframe. Please note that exercising certain rights (such as erasure) may affect your ability to continue using dhk99 services.

Third-Party Links

The dhk99 platform does not contain links to external third-party websites. We do not embed social media plugins or advertising networks that could independently track your activity. Our platform is a closed, brand-owned environment. Should we ever add links to external sites in the future, this Privacy Policy will be updated accordingly, and such sites will be clearly identified.

Children's Privacy and Age Restriction

dhk99 is strictly a platform for adults aged 21 and above. We do not knowingly collect, use, or store personal data from any individual under the age of 21. All new accounts are subject to age verification as part of the KYC process, and any account found to belong to a person under 21 will be immediately suspended and all associated data deleted.

If a parent or guardian believes that a minor has registered on dhk99, we urge them to contact us immediately at [email protected]. We will take prompt action to verify the situation and delete all related data without delay.

Changes to This Privacy Policy

dhk99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our services, technology, legal requirements, or business practices. When we make significant changes, we will notify registered users via email or through a prominent notice on the platform before the changes take effect.

The 'Last updated' date at the top of this page will always reflect when the policy was most recently revised. Your continued use of dhk99 after any changes are published constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed of any updates.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dhk99 handles your personal data, our privacy support team is available to assist you.

We aim to respond to all privacy-related enquiries within 5 business days. For urgent account security matters, please mark your message clearly and we will prioritise your case.

Email: [email protected]