Terms & Conditions

1. Introduction

Welcome to dhk99, Bangladesh's trusted online gaming destination. These Terms & Conditions govern your use of the dhk99 platform, website, and all associated services. By creating an account or placing any wager on dhk99, you confirm that you have read, understood, and agreed to these terms in their entirety. These terms form a legally binding agreement between you (the player) and dhk99.

dhk99 reserves the right to amend, update, or modify these Terms & Conditions at any time without prior notice. It is your responsibility to review these terms periodically to remain informed of any changes. Continued use of the platform following any modification constitutes acceptance of the revised terms.

2. Eligibility

To register and use dhk99, you must satisfy all of the following eligibility criteria. dhk99 strictly enforces these requirements to maintain a safe, responsible, and compliant gaming environment for all players in Bangladesh.

• You must be at least 21 years of age. dhk99 is strictly a 21+ platform.
• You must be a resident of Bangladesh or otherwise legally permitted to access online gaming services.
• You must not have a pre-existing account on dhk99. Only one account per person is permitted.
• You must not be acting on behalf of a third party or using another person's payment details without their explicit written consent.

3. Account Registration & Verification

When registering for a dhk99 account, you agree to provide accurate, current, and complete information. Any provision of false, misleading, or incomplete information constitutes a breach of these terms and may result in immediate account suspension or permanent closure.

dhk99 may request identity verification documents at any stage, including prior to processing withdrawals. Verification requirements may include but are not limited to the following:

• A valid government-issued photo ID (National ID, passport, or driver's licence).
• Proof of residential address dated within the last three months.
• Proof of ownership of the payment method used for deposits (e.g., screenshot of bKash or Nagad account in your registered name).

4. Deposits & Withdrawals

dhk99 supports fast and secure local payment channels to make funding your account as convenient as possible for players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi. Accepted payment methods include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard.

All withdrawals are subject to identity verification and compliance with our anti-money laundering procedures. Withdrawal requests are typically processed within 24 to 72 hours, subject to verification status and the method selected. Please note the following conditions:

• Withdrawals can only be made to payment methods registered in your own name. Third-party withdrawals are strictly prohibited.
• Bonus funds are subject to wagering requirements before withdrawal is permitted. Refer to the specific bonus promotion terms for full details.
• dhk99 reserves the right to delay or deny withdrawal requests where there is reasonable suspicion of fraudulent activity, bonus abuse, or policy violation.
• Currency for all transactions on dhk99 is Bangladeshi Taka (৳). Players should note that currency conversion rates applied by third-party payment providers are beyond dhk99's control.

5. Bonuses & Promotions

dhk99 regularly offers bonuses and promotional rewards to both new and existing players. All bonuses, including welcome bonuses, free spins, cashback offers, and seasonal promotions tied to events such as Eid, Pohela Boishakh, or the BPL cricket season, are subject to the specific terms attached to each individual offer.

Players must satisfy all applicable wagering requirements (rollover conditions) before bonus-derived winnings can be withdrawn. Failure to meet these conditions before requesting a withdrawal will result in forfeiture of the bonus and associated winnings. The following general bonus rules apply across all promotions on dhk99:

• Only one active bonus may be claimed at a time, unless explicitly stated otherwise in a specific promotion's terms.
• Bonuses are non-transferable and cannot be exchanged for cash directly without meeting rollover conditions.
• dhk99 reserves the right to modify, suspend, or cancel any promotion at any time. Players will be notified of material changes where practicable.

6. Responsible Gaming

dhk99 is deeply committed to promoting responsible gaming and maintaining a safe environment for all users. We encourage players to treat gaming as a form of entertainment and to set personal limits on their time and expenditure. Tools available to dhk99 players include self-exclusion options, deposit limits, and session time reminders — all accessible through your account settings or by contacting our support team directly.

If you believe that gambling is negatively impacting your life or the lives of those around you, we urge you to seek help immediately. dhk99 supports 21+ only and takes underage gambling very seriously. For further guidance, please visit our Responsible Gaming page or contact our support team at [email protected].

7. Prohibited Activities

Any form of fraudulent, abusive, or unlawful behaviour is strictly prohibited on dhk99. Violation of these prohibitions may result in immediate account suspension, permanent exclusion from the platform, withholding of funds, and reporting to relevant authorities. The following activities are expressly forbidden:

• Creating multiple accounts or using another person's account for any reason.
• Colluding with other players or using automated tools, bots, or software to gain an unfair advantage.
• Engaging in money laundering, fraud, or using dhk99 to facilitate any illegal financial transactions.
• Attempting to reverse-engineer, copy, distribute, or commercially exploit any content, software, or data belonging to dhk99.

8. Intellectual Property

All content on the dhk99 platform — including but not limited to graphics, logos, text, game interfaces, software, audio, and video — is the exclusive intellectual property of dhk99 or its licensed content providers. No part of this content may be reproduced, republished, distributed, sold, or used for commercial purposes without the prior written permission of dhk99.

The dhk99 name, brand, and logo are trademarks and may not be used without express authorisation. Unauthorised use of dhk99's intellectual property will be pursued through appropriate legal channels.

9. Limitation of Liability

To the fullest extent permitted by applicable law, dhk99 shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of or inability to use the platform, including losses arising from errors, interruptions, deletion of data, or failure of the service. dhk99 makes no warranties, express or implied, regarding uninterrupted service availability or that the platform will be free from errors or viruses at all times.

Players accept that gambling involves financial risk and that dhk99 is not responsible for any gambling losses incurred during use of the platform. By accessing the platform, you acknowledge that you are gambling of your own free will and with funds you can afford to lose.

10. Changes to These Terms

dhk99 may revise these Terms & Conditions at any time by posting an updated version on this page. The revised terms will carry a new effective date, and continued use of the platform after such changes constitutes your acceptance of the new terms. We recommend players bookmark this page and review it before each gaming session for the most current version.

If we make material changes that significantly affect your rights or obligations, we will make reasonable efforts to notify registered users via the contact information associated with their account, where technically feasible.

11. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with applicable laws. Any disputes arising out of or in connection with your use of dhk99 that cannot be resolved amicably through our customer support process should be escalated in writing to [email protected]. dhk99 is committed to resolving disputes in a fair, timely, and transparent manner. Players are encouraged to resolve issues through our internal dispute resolution process before pursuing any external remedies.

12. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please do not hesitate to reach out to the dhk99 support team. We are committed to responding to all enquiries promptly and professionally.

Email: [email protected] — please include your registered username and a clear description of your query in all correspondence to help us assist you as efficiently as possible.